Emergency Services

Accident & Emergency and Urgent Care Centre

The Accident/Emergency & Urgent Care Centre and the General Practice Clinic are located near East Mall Drive, western section of the Rand Memorial Hospital.  They operate adjacent to each other to facilitate sharing of space and staff.

On January 18, 2012, the Department was commissioned with an improved design, state-of-the-art technology, and development of healthcare delivery programmes to ensure achievement of best practices in patient care provided by our trained medical, nursing and clinical support staff. Medical direction is provided by the Consultant/Chief of Emergency Services. The new design encompasses a two-bedded Trauma Room, Isolation, Triage, Grief Counselling and On-Call Rooms, and Asthma Bay in addition to the pre-existing amenities - i.e. Emergency Bay, Examination Rooms (including Gynae), Treatment Room, Consultant Office, Nurse Manager’s Office, Sluice Room, Supplies Store Room and Clerks/Registration Booth.

The Department provides 24 hour, seven days per week, comprehensive healthcare services to all persons (infants, children, adults, and the elderly).  It provides safe, quality nursing and medical emergency care and intervention for sustaining life and relieving suffering due to sudden illness and/or injury.

Registration for service and payment are facilitated at the Registration window by the Clerical officers.

Registration fees are $10.00 for Residents and $30.00 for Non-Residents.  Additional payment will be required for diagnostic tests and medications as prescribed by the Doctor.

Principal Functions

  • Reception and triage of all unscheduled patients presenting themselves to the department for treatment
  • Resuscitation and stabilization of critically ill or injured patients
  • Assessment and treatment of patients with urgent and deferrable conditions
  • Stabilization and facilitation of arrangements within the facility or other facilities when patients require admission or transfer
  • Reception and transmission of information from and to other emergency medical services personnel by means of telecommunications
  • Health education for patients, families, and/or significant others
  • Crises intervention and consultative services for sexual and other assaults

A broad range of clinical services is available including:

  • General Medicine
  • Surgery
  • Psychiatry
  • Trauma Care
  • Obstetrics/Gynaecology
  • Paediatrics

Mode of Operation

  • The Patient enters the Waiting Room and is greeted by the Security Officer or the Patient Relations Officer
  • The Patient is presented a pre-Triage Form to complete then proceed to the Triage window
  • The Triage Nurse takes the pre-Triage Form and asks pertinent questions relevant to what is written
  • The Patient is classified as Emergent, Urgent, or Non-urgent by the Triage Nurse
  • If Non-urgent, the Patient is directed to the Registration window for registration by the Clerk, then requested to be seated until his/her name is called.
  • When name is called by a Nurse, the Patient is placed in an Examination Room
  • If classified as Urgent, the Patient is taken into the Triage Room for processing, and then given priority treatment based on the complaint and the patient’s overall condition as determined by the vital signs, etc.
  • If classified as Emergent, the Patient is taken to the Emergency Bay for processing

Emergency Medical Services would inform the Registered Nurse in the Emergency Bay or Trauma Room of any incoming patients being brought in by ambulance noting name, age, complaint, condition and approximate time of arrival. The patient is assessed immediately upon arrival, classified and treated.

If you are having a medical emergency, call 911.