Medical Records / Health Information Management


To contribute to excellence in health care by providing high quality information


The medical Records/Health Information Department is to provide high quality health information systems for Maintenance, storage, retrieval and analysis of records; as well as generating and disseminating hospital statistics that will support patient care, clinical research and policy making.


To set a course of action that will position the department for the future development of health care


In support of our mission and vision the Medical Records/Health Information Department‘s objectives are:

To develop and maintain current standards by the assessing and planning of patient-specific, and comparative information, security and confidentiality.  These standards will take into account both manual and computerized components of the department.

To help other departments improve patient care by  assisting when necessary with clinical information, statistical data, pulling charts, etc.

To provide continuing education and training for staff through publications, seminars/workshops and international conventions to address departmental needs and goals.  

To provide timely, accurate, and constructive information to our stakeholders and to achieve organizational excellence


The Medical Records/Health Information Department has adopted the following work values:                                     

  • Teamwork 
  • Confidentiality
  • Privacy                                             
  • Professionalism     
  • Respect
  • Quality Service  

Scope of Service

The Medical Records/Health Information Department shall provide proficient support to all components of the Grand Bahama Health Services with respect to Health Information. These functions include:

  • Patient/Client identification and numbering system
  • Creation  and monitoring of Medical Record documentation;
  • Information Storage/ Retrieval and Tracking
  • Admission /Discharges
  • Chart Assembly
  • Census Reconciling
  • Quantative/Qualitative Analysis
  • Coding /Abstracting of demographic and clinical information
  • Statistical Data Collection
  • Chart Completion/Documentation
  • Release of Information 
  • Coordination  of research projects
  • Birth Notice
  • Death Processing

Operating Hours

Monday – Friday: 9:00 a.m. – 5:00 p.m.
Weekends and Holidays:  9:00 a.m. – 5:00 p.m.                                       

Who may request Medical Records?

You must be the patient, or the parent or guardian of the patient for whom you seek records.
Caregivers may be able to access records if the patient has provided written permission to the provider.
All requests must be accompanied with a signed authorization and a copy of the patient’s identification